Cancellation Policy

Cancellation Policies

For On Demand service

  • Any cancellations made within 4 hours of the appointment is not refundable
  • Cancelation made 1 day prior to the appointment,  is 50% refundable


For The long term service

1. Interview

  • Any cancellation Less than 4 hours is not refundable ( It is included the changing time, address ), Customer doesn’t show up or can’t be contacted by the nanny/ maid
  • Any cancellation More than 4 hours is 50% refundable ( It is applied during working hours. Monday to Friday, 9am -5 pm )

    It is valid for changing the Date and Time of the interview

  • If the nanny/maid doesn’t show up or any unexpected situation, the interview fee will be 100% refunded.

  • Any cancellation More than 1 day, the interview is 100% refundable (100% refund will be applied if the nanny is not shown up )


2. Subcription

  • Subcription is not refundable.

  • Subcription cannot be changed once used our service.

    Any cancellation at any point for any reason results in 100% payment of subcription fee. NO REFUNDS WHATSOEVER.


3. Commission fee

  • Any cancellation less than 4 days after the nanny/maid works, It results in deduction of the paid commission fee to Kiidu which will be refunded .

  • The refund will be calculated as the number of working day x 800 baht/ daily rate.

  • Any cancellation more than 4 days, there is NO REFUNDS WHATSOEVER.


4. Kiidu has right not to give the service to client if any payment is not settled.

  • Client doesn't pay the processing fee.

  • Client doesn't pay the commision fee.

  • Client doesn't pay the interview fee.


5. Cancellation process 

Failure to submit payment could result in cancelation of the contract. It is applicable for customer who doesn’t pay the fee after 2 days.


6. Termination of the agreement 

Kiidu has the rights to terminate the agreement if the customer does as below;

  • Physically & verbally abuse

  • Sexual harassment

  • Intentionally make a significantly late wage payment

  • Deduction from nanny's salary 

  • Work overloaded with no proper rest

  • No food provided as per previously agreed

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