Parent FAQ

  1. What services does Kiidu provide?

  2. Are caregivers trained before they start working?

  3. How does the booking process work?

  4. Can I interview candidates before booking?

  5. Are caregivers background-checked? 

  6. Can I request caregivers with special skills or training?

  7. What are the payment options?

  8. Can I cancel or reschedule a booking?

  9. What if I’m not satisfied with the service? 

  10. Can I hire a full-time caregiver through Kiidu?

  11. Does Kiidu offer ongoing caregiver support or training?

  12. Does Kiidu help with visa and work permit?

  13. Can I book a caregiver for same-day or emergency help?

  14. Are Kiidu caregivers employees of Kiidu?

  15. Can I hire a caregiver who speaks English?

  16. Is it possible to change caregivers if I’m not satisfied?

  17. How does Kiidu ensure caregiver quality over time?

  18. What are the costs associated with Kiidu’s services?

  19. Does Kiidu help with legal contracts or documentation?

  20. Is there a membership or registration fee to use Kiidu?

  21. Does Kiidu offer a premium service? What’s the difference from the regular subscription?

 


What services does Kiidu provide?
Kiidu helps families find trusted nannies, maids, drivers, senior caregivers, babysitters, tutors, nurses. We offer flexible arrangements including full-time, part-time, live-in, and on-demand bookings
 


Are caregivers trained before they start working?
Yes. Many of our caregivers receive free basic training in key areas such as child care, housekeeping, and personal care. In addition:
  - Kiidu offers both online and in-person training programs to further enhance their skills.
  - Training includes essential topics such as child safety, hygiene standards, elderly care techniques, communication, and first aid basics.
  - We regularly monitor caregiver performance and provide feedback to support continuous improvement.
For caregivers seeking to advance their expertise, Kiidu also offers paid training programs for nannies and maids—covering deeper, specialized topics.
Caregivers who successfully complete Kiidu’s training receive a verified training badge on their profiles, giving you extra confidence in your selection.
 


How does the booking process work?
Booking a caregiver with Kiidu is easy and flexible. You can:

1.Register on www.kiidu.com or download the Kiidu app on iOS or Android

2.Post a job or search caregiver profiles based on your needs

3.Schedule interviews with your selected candidates

4.Book or hire directly through the platform

5.Pay securely online via credit/debit card, bank transfer, or Kiidu Wallet

You can also contact us directly for assistance through any of the following channels:

📱 LINE: @kiiduthailand

📞 Phone: 02-001-3846

💬 Facebook Inbox: Kiidu Thailand

📧 Email: support@kiidu.com

Our support team is ready to help you every day with finding, interviewing, or booking the right caregiver.


 Can I interview candidates before booking?
Yes, interviewing is encouraged to ensure a good fit. You can ask about:
- Past experience

- Specific training or certifications

- Availability and expectations
We’ll help you schedule the interview and guide you with sample questions.
 


 Are caregivers background-checked?
Yes. Safety is our priority. Our vetting process;
- Criminal background checks
- Identity verification
- Reference checks (when applicable)
- Training verification (when applicable)
 


Can I request caregivers with special skills or training?
Absolutely. You can filter caregivers based on
- Languages spoken (English, Thai, Burmese, etc.
- Specific training (e.g., elderly care, special needs, CPR/first aid)
- Experience with newborns, pets, or cleaning chemicals
Let us know your needs and we’ll match you with the right person.
 


 What are the payment options?
You can pay via:

- Credit/debit card
- Bank transfer
- Kiidu Wallet
All transactions are secured, and receipts are sent automatically.
 


Can I cancel or reschedule a booking?
Yes, with advance notice. Please refer to our Cancellation Policy for full details.
 


 What if I’m not satisfied with the service?
Your satisfaction is important to us. If you’re not happy with the caregiver provided, Kiidu offers:

- Free replacement within the subscription or trial period
- Ongoing customer support to help resolve any concerns
- Performance monitoring to ensure consistent service quality

We encourage open communication and welcome your feedback — it helps us continuously improve our platform and caregiver standards.


 Can I hire a full-time caregiver through Kiidu?
Yes. We assist with:

- Full-time hiring and contract setup
- Interview coordination
- Transition and onboarding support

We also offer trial periods to ensure long-term satisfaction.
 


Does Kiidu offer ongoing caregiver support or training?

Yes. Kiidu provides:
- Refresher courses and practical skills workshops
- Educational videos and resources
- Ongoing feedback to help caregivers grow

We’re committed to continuous improvement and professional development for all service providers.


 Does Kiidu help with visa and work permit?
No, Kiidu does not provide visa or work permit services. For caregivers who require legal documentation, it is the responsibility of the customer to handle visa and work permit arrangements in compliance with Thai labor laws. We recommend consulting with a licensed legal or immigration service for proper guidance.
 


 Can I book a caregiver for same-day or emergency help?
Yes. With our on-demand booking feature, you can request help on short notice. Availability depends on the caregivers in your area, and our team will assist you promptly.
 


 Are Kiidu caregivers employees of Kiidu?
No. Kiidu acts as a trusted platform that connects families with independent caregivers. However, we thoroughly vet, train, and support them to ensure high-quality service.
 


 Can I hire a caregiver who speaks English?
Yes. You can filter profiles by language, including English, Thai, Burmese, Tagalog, and more. This ensures smoother communication and better understanding of your family’s needs.
 

 Is it possible to change caregivers if I’m not satisfied?
Yes. If you feel your current caregiver is not the right fit, we offer free replacements during the trial period and can help rematch you with someone more suitable.
 


 How does Kiidu ensure caregiver quality over time?
We conduct:
- Ongoing reviews and performance monitorin
- Parent feedback analysis
- Training refreshers
This helps us maintain consistent service quality and identify top-rated caregivers.
 


 What are the costs associated with Kiidu’s services?

Kiidu’s pricing is transparent and flexible, and varies based on the type of service you choose.

For on-demand bookings, costs depend on:

- Type of service (nanny, maid, driver, senior caregiver, etc.)
- Booking duration (hourly, part-time, full-time, or on-demand)
- Caregiver’s experience, qualifications, and previous salary history
- A service charge added to cover platform support and convenience
Caregiver salaries are determined by their skills, certifications, years of experience, and their most recent job history—ensuring fair and competitive compensation.

For long-term hiring (full-time or part-time), the following additional fees may apply:
- A subscription fee for continued access to caregiver profiles and admin support
- A commission fee upon successful placement
- A small interview fee, which may be credited toward your booking

All fees and costs are clearly shown before confirmation, with no hidden charges.


 Does Kiidu help with legal contracts or documentation?

Yes. For long-term hires (full-time or part-time), Kiidu offers support to ensure a smooth and professional hiring process. We assist with:

- Providing contract templates for employment agreements
- Guidance on labor practices, responsibilities, and expectations
This helps ensure clear communication and mutual understanding between families and caregivers, while aligning with local labor standards.
 

 Is there a membership or registration fee to use Kiidu?
No. Creating an account and browsing caregivers is free. Charges apply only when you book a service. Optional premium recruitment or placement services may have an added fee, disclosed upfront.

 

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 Does Kiidu offer a premium service? What’s the difference from the regular subscription?
Yes. Kiidu offers a Premium Service designed for families who want personalized caregiver matching, exclusive access to top-tier candidates, and elevated support.
Why Choose Kiidu Premium
- A free medical checkup for your selected caregiver
- Priority matching by our recruitment specialists
- Exclusive access to highly qualified caregivers for VIP clients
- Strictly vetted and experienced helpers only
- Priority support during onboarding and after placement
Premium Services Available
- VIP Nannies – Childcare professionals with advanced training, excellent references, and warm personalities. Specialized in newborn care, travel support, and bilingual homes.
- Premium Maids – Discreet, detail-oriented housekeepers skilled in deep cleaning, laundry, and cooking (Thai & Western). Many speak additional languages.
- Elite Caregivers – Compassionate, trained professionals for elderly care, post-operative recovery, and long-term support.
- Professional Drivers – Polished, punctual chauffeurs for private families, executives, and embassies—available for daily or long-term hire

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