Trust and Safety
Trust & Safety at Kiidu
Your Family’s Safety is Our First Priority
At Kiidu, we understand that welcoming a nanny, maid, caregiver, or driver into your home requires more than just service, it requires trust. That’s why our Trust & Safety standards are at the heart of everything we do. From strict background checks to ongoing training, we make sure every caregiver and staff member meets the highest standards of professionalism, honesty, and care.
Comprehensive Background Checks
- Police & ID Verification : Every candidate undergoes a full background check, including police clearance and ID validation.
- Employment History : We verify past experience, references, and skill qualifications to ensure reliability.
- Health Screening : We interview nannies and maids about their health history during the selection process to ensure transparency and safety. In addition, we support families by arranging full health checks for their nanny or maid upon request, giving extra peace of mind before welcoming them into your home.
At Kiidu, we go beyond verification, we invest in continuous training and development programs to ensure every caregiver is well-prepared for real-life situations and equipped with the right skills to support your family.
Our Training Covers
- Childcare essentials; feeding, bathing, development activities, and safety protocols.
- Emergency readiness; Caregivers are equipped with the knowledge and skills to respond quickly and effectively in urgent situations
- Household skills; cleaning, cooking, and professional home management.
We also provide weekly workshops and refresher courses, led by expert trainers who understand the demands of the industry. Every nanny and maid must complete mandatory basic training before starting work with a family.
Strong Policy on Skills & Legal Rights
Kiidu maintains a strict policy on legal rights and workplace responsibilities, ensuring that every caregiver understands both their duties and protections.
We also provide specialized skill training tailored to the type of work:
- Nannies; child development, safety, and early learning support.
- Maids; efficient household management, time organization, and cleaning standards.
- Caregivers; online training for elderly care, daily assistance, and compassionate companionship.
We believe that skills are not just qualifications, they define a caregiver’s ability to perform tasks effectively, helping to make family life smoother, safer, and more comfortable.
By aligning training with job-specific responsibilities, we ensure that every Kiidu professional has the right knowledge, skills, and confidence to deliver safe and reliable service.
Ongoing Support for Families
Your peace of mind matters to us. If you ever feel your nanny or maid needs additional improvement, Kiidu offers access to extra training. Families can request further workshops until the caregiver meets expectations, ensuring consistent, high-quality service and total confidence in the care provided.
Reviews
All reviews on Kiidu are directly from real customers, candid, unedited, and authentic. With thousands of happy families satisfied with our nannies, tutors, elderly caregivers, nurses, and drivers, our reputation is built on genuine experiences. You can check our testimonials anytime on our website, Google, or Facebook.
Verified Education Background
Every nanny and caregiver on Kiidu provides their education details and relevant certificates on their profile for parents to review. Our staff carefully checks and verifies each document to ensure authenticity, giving you confidence in their qualifications and skills.
Privacy Protection
Your privacy matters. All personal contact information is strictly confidential and only shared with the nanny, maid, or caregiver after your booking is confirmed. We never disclose your information for any other purpose.
Secure Payment Protection
Kiidu has partnered with reliable and secure payment providers to make every transaction safe and worry-free. You can pay for our services using credit card, PayPal, or bank transfer, ensuring flexibility and peace of mind for all families.
Dedicated Member Services
Our support team is always here for you. Kiidu staff can assist with questions, emergencies, and booking changes quickly and efficiently. We are available through email, phone, WhatsApp, Line, and Messenger, so you can always reach us when you need help.
Kiidu (Thailand) Co.,Ltd
