Parent Policy

Kiidu (Thailand) Co., Ltd. 

1. About Kiidu

Kiidu (Thailand) Co., Ltd. (“Kiidu”, “we”, “us” or “our”) provides candidate sourcing, screening, matching, introduction and related support services to parents and other customers seeking nannies, caregivers, maids, drivers and other household-service candidates (“Candidates”). The services, features, scope, duration and applicable conditions are those expressly described at checkout and in the service or subscription agreement applicable to the Customer’s purchase.

Unless Kiidu expressly agrees otherwise in a written agreement signed by an authorized representative, or applicable law provides otherwise, Kiidu acts as a candidate sourcing, matching and referral service and is not the employer, joint employer or day-to-day supervisor of a Candidate. Any employment relationship is ordinarily formed directly between the Customer and the Candidate. This description does not override any legal status, duty or obligation imposed on Kiidu by applicable law.

2. Candidate Screening and Verification

Kiidu may carry out preliminary interviews, identity checks, reference checks and other screening steps where stated for the relevant service. The checks performed may differ by Candidate, service, available records and lawful access to information. Kiidu will describe a check as completed only where it has actually been completed, and Customers should not assume that any particular check has been performed unless Kiidu confirms this.

Screening may rely on information supplied by Candidates, referees, public records and other third parties. To the maximum extent permitted by law, Kiidu does not warrant that such information is complete, accurate, authentic, current or independently verifiable, and screening cannot guarantee a Candidate’s future conduct, honesty, qualifications, skills, suitability, reliability, health, performance or continued employment.

Customers should independently assess a Candidate’s suitability and may conduct additional lawful checks, interviews or trial arrangements before hiring. Any additional checks must be conducted lawfully and with appropriate respect for privacy and data-protection requirements.

3. Customer’s Hiring Decision and Responsibilities

The Customer is responsible for reviewing Candidate information, asking relevant questions, assessing suitability, conducting any additional lawful checks considered necessary and making the final interview, selection and hiring decision. Kiidu does not make that decision on the Customer’s behalf. This allocation of responsibility does not excuse Kiidu from performing the services it expressly agreed to provide or from complying with applicable law.

The Customer and Candidate are responsible for agreeing directly on duties, salary, payment arrangements, working hours, rest days, leave, accommodation, supervision and other employment conditions. Unless an applicable written agreement expressly states otherwise or applicable law requires otherwise, the Customer is responsible for supervising and managing the Candidate, paying wages and agreed or legally required benefits on time, and complying with applicable employment, immigration, tax, workplace-safety and other legal obligations. Nothing in this clause determines or excludes any responsibility that applicable law places on Kiidu.

The Customer must ensure that the proposed role, duties, working conditions and any live-in arrangement are lawful and suitable, and must verify any required work authorization or other legal eligibility before work begins. Kiidu’s introduction of a Candidate does not relieve the Customer of these responsibilities.

4. Safe and Respectful Treatment

Customers must treat Candidates with dignity and respect and provide safe, lawful and appropriate working conditions and, where applicable, living conditions. Customers must not engage in or permit abuse, harassment, threats, unlawful discrimination, forced labour, unlawful retention of identity documents, or unlawful restriction of a Candidate’s movement.

Where Kiidu reasonably believes that a Customer has engaged in abusive, unsafe, fraudulent or unlawful conduct, Kiidu may suspend access to services, pause a placement process or terminate the relevant service, to the extent permitted by law and the applicable agreement. Any refund, credit or other remedy will be determined under the applicable policy and agreement, subject to rights that cannot lawfully be excluded.

5. Fees and Payment

All applicable subscription, placement, interview, travel, administration, tax and other service charges will be identified in the relevant service description, checkout, invoice or applicable signed agreement. Before paying, the Customer is responsible for reviewing the amount, currency, payment deadline, applicable taxes, included services and any stated exclusions.

The Customer must pay fees properly due under the applicable checkout terms or signed agreement by the stated deadline. Additional fees will be charged only where they have been disclosed and accepted or are otherwise lawfully payable. Where a separate signed service agreement applies, its specific fee and payment terms govern to the extent of any inconsistency with this general Policy, subject to applicable law.

Kiidu will not rely solely on an outdated or unrelated price list to establish a fee. If a fee description, checkout page, invoice or agreement appears inconsistent, the Customer should request written clarification before purchase or, if already purchased, promptly contact Kiidu.

6. Cancellations, Refunds and Replacements

Cancellation, rescheduling, refund and replacement eligibility are governed by the Cancellation Policy and the applicable service or subscription terms presented to the Customer before purchase, subject to applicable law. Eligibility may depend on the service type, timing, reason for cancellation, work already performed and whether service delivery has begun.

Any replacement entitlement is limited to the plan purchased and is subject to its stated eligibility conditions, time limits, exclusions, required documentation and procedure. A replacement is subject to Candidate availability and does not guarantee that a particular Candidate, profile or start date will be available. Unless expressly stated in the applicable plan, replacement services do not constitute a guarantee of employment duration or performance.

Customers should submit cancellation, refund or replacement requests through Kiidu’s published support channels and provide the booking reference and reasonably requested supporting information. Where policies or documents appear inconsistent, Kiidu will review the applicable purchase records and agreements and apply the terms that legally govern the transaction. Nothing in this Policy removes any mandatory rights or remedies available under applicable law.

7. No Guarantee of Employment Outcome

Kiidu will use reasonable efforts to provide the sourcing, matching, introduction and support services expressly included in the Customer’s selected service. However, Kiidu does not guarantee that a Customer will hire a Candidate, that a Candidate will accept an offer, that either party will agree on employment terms, or that an employment relationship will continue for any particular period.

Outcomes may be affected by Customer decisions, Candidate availability and choices, information provided by Candidates or third parties, changes in requirements, and events outside Kiidu’s reasonable control. A profile, introduction, interview or match is not a promise or warranty of employment, suitability or future conduct.

8. Limitation of Liability and Allocation of Responsibility

To the maximum extent permitted by applicable law, Kiidu shall not be liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, business opportunity, anticipated savings, goodwill or reputation, arising out of or in connection with the use of Kiidu’s services, the introduction or engagement of a Candidate, or the Customer’s employment relationship with a Candidate, but only to the extent that such losses may lawfully be excluded or limited.

Kiidu provides the sourcing, screening, matching, introduction and referral services expressly described for the purchased service. Except for checks and services expressly agreed to be performed, Kiidu does not guarantee a Candidate’s honesty, qualifications, suitability, conduct, performance, reliability, health or length of employment. The Customer is responsible for evaluating Candidates, making the final hiring decision, agreeing on employment terms, supervising the Candidate and managing the employment relationship, including compliance with applicable employment and workplace-safety laws.

To the maximum extent permitted by applicable law, Kiidu is not responsible for a Candidate’s independent acts, omissions, misconduct or failure to perform employment duties, except to the extent a loss results from an act or omission of Kiidu for which Kiidu is legally responsible. This clause does not exclude or limit liability for Kiidu’s own negligence, breach of an express contractual obligation, fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited.

Subject to applicable law, Kiidu’s aggregate liability arising out of or in connection with the relevant services is limited only by a monetary cap expressly stated in the applicable signed service agreement, and only to the extent that cap is legally enforceable. If the applicable signed agreement contains no express liability cap, this Policy does not create a separate monetary cap. Any cap must be clearly disclosed and reviewed for enforceability before use.

The exclusions and limitations in this section apply only to the extent permitted by applicable law. Nothing in this Policy excludes or restricts any mandatory right, remedy or liability that cannot lawfully be excluded, restricted or limited, including liability for fraud, wilful misconduct or other conduct where exclusion is prohibited by law.

9. Customer Indemnity

To the extent permitted by applicable law, the Customer shall indemnify Kiidu (Thailand) Co., Ltd., and any other protected party expressly identified in the applicable signed agreement, against legally recoverable third-party claims, losses, damages, liabilities and reasonable legal costs, but only to the extent directly caused by: (a) the Customer’s breach of this Policy or an applicable agreement; (b) the Customer’s unlawful conduct or negligence; (c) the Customer’s employment arrangements or management of a Candidate; or (d) the Customer’s failure to fulfil a legal obligation for which the Customer is responsible.

Any duty to indemnify is limited to the extent that the relevant claim or loss is legally recoverable and attributable to the Customer’s act or omission. The Customer must promptly notify Kiidu of a claim for which indemnity is sought and reasonably cooperate with the response. The applicable signed agreement should specify who controls the defence and whether a settlement requires the other party’s consent; no settlement may impose an admission, payment or continuing obligation on an indemnified party without that party’s consent.

The Customer is not required under this Policy to indemnify Kiidu or another protected party for that party’s own negligence, wilful misconduct, unlawful conduct or breach of contract to the extent the relevant loss was caused by that party or indemnification is prohibited by applicable law. This section does not create an indemnity for a matter that is not legally enforceable.

10. Candidate Information and Confidentiality

Candidate profiles, contact details, references, screening information and other materials supplied through Kiidu are provided for the limited purpose of evaluating and, where appropriate, engaging the relevant Candidate. The Customer must keep this information confidential and secure, restrict access to people who reasonably need it for the hiring process, and must not sell, publish, distribute or use it for an unrelated purpose without a lawful basis or authorization.

When a Candidate is not selected or the selection process ends, the Customer must securely delete or destroy Candidate information when it is no longer needed, unless retention is required or permitted by law. The Customer remains responsible for any unauthorized access, use or disclosure caused by the Customer or persons under the Customer’s control, to the extent provided by law.

11. Personal Data and Privacy

Kiidu handles personal data in accordance with its Privacy Policy and applicable Thai data-protection law, including the Personal Data Protection Act B.E. 2562 (2019) (PDPA), where applicable. The Privacy Policy describes the relevant data collection, purposes of use, disclosures, retention practices and data-subject rights.

Customers must process Candidate personal data lawfully, use it only for appropriate hiring-related purposes, limit access to persons who need it, and apply reasonable security measures. Sensitive personal data must be handled only where a lawful basis and any required safeguards are in place. Customers must not request, disclose or use personal data in a manner that violates applicable law or the rights of a Candidate.

12. Service Availability and Events Outside Kiidu’s Control

Kiidu may maintain, update or modify its website, matching methods, processes and platform features from time to time. Where reasonably practicable, Kiidu will seek to minimize material disruption to the services already purchased, subject to the applicable agreement and law.

Kiidu is not responsible for delay or failure to perform to the extent caused by events beyond its reasonable control, such as government action, natural disasters, widespread telecommunications or infrastructure failures, or other comparable events, provided that this clause does not excuse obligations or liabilities that cannot lawfully be excluded. Kiidu will take reasonable steps to mitigate material disruption where practicable.

13. Complaints and Support

Customers may contact Kiidu through the contact details published on kiidu.com to raise a complaint, request clarification or seek support. Customers should provide their booking or order reference, a clear description of the issue and relevant supporting information.

Kiidu will review complaints in a reasonable manner and may request further information where needed. Contacting support does not suspend payment deadlines or other contractual obligations unless Kiidu confirms otherwise in writing or applicable law provides otherwise. This process does not limit any right to contact a competent regulator, consumer-protection authority or court.

14. Changes to This Policy

Kiidu may revise this Policy from time to time. The updated version will state or display its effective date and will apply prospectively from that date, subject to applicable law and any separate agreement governing an existing purchase.

A material change will not retroactively remove rights already accrued or vary an existing paid service contrary to the applicable agreement or law. Where a change requires Customer consent, Kiidu will obtain that consent in the manner required by law.

15. Governing Law

This Policy is governed by the laws of the Kingdom of Thailand, subject to mandatory consumer-protection, data-protection and other rights that apply. Any dispute will be submitted to a court or other forum with jurisdiction under applicable law. Nothing in this section restricts a Customer from exercising a mandatory right to bring a claim before a competent authority or forum.

16. Related Policies and Agreements

This Parent Policy should be read together with Kiidu’s Privacy Policy, Cancellation Policy and any service-specific terms, checkout terms or signed agreement applicable to the Customer’s purchase. This Policy sets out general rules; the applicable service-specific terms govern the detailed features, fees, eligibility conditions and procedures for the service purchased, subject to mandatory applicable law.

If a provision in this Policy conflicts with a mandatory requirement of applicable law, that legal requirement prevails. If documents applicable to the same purchase appear inconsistent, Kiidu will review the relevant checkout disclosure, purchase record and signed agreement and apply the legally controlling terms. Customers are encouraged to request written clarification before purchase if a material inconsistency is identified.