Parent FAQ

 


Are you an agency ?

We are not an agency but we are a connector. We are community to connect parents with nannies.

We are committed to helping parents find more than child care, we help families find the best sitters and nannies who will challenge, nurture and enrich kids when mom and dad cant be there.

Our mission is to make finding that perfect sitter or nanny a better experience for families.


How does system work ?

As a parent just getting started with Kiidu. You don"t need to pay the membership!

Just simply "search for sitter based on your preferences for one-time, recurring, full time or last minute job to the board.


How do I signup for Kiidu as a Parent ?

As parent, you can easily sign up for Kiidu using your existing Facebook or Linkedin account , we encourage parents to use their social media to allow you to discover amazing babysitters recommended by your friends and colleagues and also leverage your social network to customize your experience. We only access basic account information including name, photo, location and social connections. We respect your privacy and do not post anything to those account without your permission.

It's free to sign up for Kiidu


Can I Register Without Using Facebook?

You can sign up without your social media but we do encourage parents to use their social media to build parent's community and help other parents finding amazing babysitters.


How do I choose a babysitter ?

When you make an on-line Babysitter Request, you will be shown profiles of available babysitters to choose from. You can then click on a link ask one or several babysitters of your choice to babysit for you. The babysitter(s) you are asking will accept or decline the request, and you will be notified by email or text.


Can the babysitter cancel the request after being confirmed?

Yes, the babysitter may cancel a confirmed request after accepting. We strongly ask our babysitters to do this only in case of emergency. If it happens, you will receive an email notification with a link to the request on the site showing other available babysitters, and you can request another babysitter, or cancel the request, or contact us if time is too short, and we'll try to accommodate you.


Can I change a request or delete it after I submit it?

No. We find it preferable that you cancel the request and create a new one, so you preserve the history of what's happened.


How do I cancel a Sitter Request?

Log in to your Client Account. In your menu, select Client Booking List. Then click on Confirmed to see your confirmed babysitter bookings. There is a Cancel option for each request.


What if I can't find a babysitter?

When our calendar matching system can't find any available babysitters, it notifies us immediately. You also have the option to send us a message with any details you deem necessary. If you do contact us, we'll try to find a suitable babysitter for you.


Should I tip babysitters?

Tips for babysitters are optional and appreciated but definitely not expected. Babysitters should expect to earn the agreed upon hourly rate for their sitting jobs and be paid by cash or transfer to their account at the end of the job. Families should never feel obligated to tip their babysitters.